Frequently asked questions

We cover Cheshire & Merseyside including Widnes, Runcorn, Warrington, St Helens, Liverpool, Knowsley, Wirral and Chester, plus the wider Cheshire towns, and the surrounding villages. Enter your postcode in our quote form and we'll confirm instantly whether you're in our coverage.

We respond to every enquiry within four working hours. You'll get an immediate acknowledgement with your reference, then a human will be in touch to confirm the details and provide a tailored quote.

No. Enquiring is free and commits you to nothing. Once we've confirmed the details we send you a clear quote, and you only pay after you've accepted it — securely online or on completion.

When you accept a quote you can pay in full, pay a deposit, or pay on completion. Payments are handled securely by Stripe — your card details never touch our systems.

Yes. We carry public liability and employers' liability insurance, and can provide certificates on request. All our cleaners are directly employed, carefully vetted and reference-checked.

Yes, everything is supplied as standard. If you'd prefer we use specific products — for allergies or particular surfaces — just let us know.

Yes. For regular services we assign a consistent cleaner and provide briefed cover when they're on holiday or off sick, so your service is never interrupted.

If something isn't right, tell us within 24 hours and we'll return and re-clean the affected area at no charge. See our guarantee page for the full detail.

It's straightforward and we handle it, including any TUPE staff transfer for commercial contracts. See our switching page, where you can also download a template notice letter.

Both. Residential customers can book one-off, weekly, fortnightly or four-weekly. Commercial clients get a tailored contract on a flexible 30-day rolling basis.